Inconsistent tracking due to surface contamination
Clean the mousepad surface gently with a soft, dry cloth to remove dust and debris.
If needed, use a mild detergent mixed with water and then wipe off any residue.
Allow the mousepad to air dry completely before resuming gameplay.
Test your mouse’s tracking performance to see if responsiveness has improved.
Mouse pad slipping during gameplay
Ensure the underside of the mousepad is free of dust, oils, or any foreign substances that could reduce grip.
Place the mousepad on a flat, stable surface where the natural rubber base can adhere properly.
If the mousepad still slips, consider using an additional non-slip mat underneath to secure it further.
RGB lighting malfunctions
Verify that the RGB lighting feature is enabled using the mousepad’s onboard controls or compatible software.
Check that any USB or power connections related to the lighting feature are secure and undamaged.
Cycle through the various lighting modes (if available) to determine if the issue persists on all settings or is mode-specific.
Edge wear or stitching damage
Inspect the mousepad edges periodically to ensure the stitched borders remain intact and free from fraying.
Avoid dragging the mousepad sharply or exposing it to sharp objects that could damage the stitched design.
If you notice significant wear on the edges, contact customer support for advice on repair or replacement options.