QPAD Support
Mousepads • Troubleshooting • Quick fixes
- Wipe the surface with a soft, lint-free cloth to remove dust and hair.
- For deeper cleaning: use lukewarm water + a tiny amount of mild soap. Gently rub, then rinse thoroughly.
- Air dry completely (flat) before use—moisture can cause tracking issues and curling.
- Also clean the mouse sensor feet area and ensure your skates are not dirty/worn.
- Clean the rubber base and the desk surface (dust and oils reduce grip).
- Make sure the desk is flat and dry; humidity can reduce friction.
- If your desk has texture/varnish issues, add a thin non-slip mat underneath.
- Lay it flat and place a book/heavy object on top for a few hours.
- If it arrived rolled, gently roll it the opposite direction and let it rest flat.
- Avoid heat sources (radiators, direct sun) that can warp the rubber backing.
- Reconnect the USB cable and try a direct USB port (avoid hubs).
- Check that the controller button (if included) isn’t stuck; cycle modes to confirm it responds.
- If your RGB pad supports software control, close other RGB software that may conflict.
- Avoid dragging the pad across sharp desk edges or rough surfaces.
- Don’t pull on loose threads—trim carefully with small scissors to prevent further fraying.
- If stitching separates or the surface bubbles, contact support with photos.
Need more help? Visit qpad.com/contact-us.