QPAD Support
Mics • Troubleshooting • Quick fixes
- Reconnect the USB cable at both ends. Try a direct motherboard USB port (avoid unpowered hubs).
- Try a different USB cable (if detachable) and a different USB port.
- Windows: open Device Manager → Sound, video and game controllers and confirm the mic appears (unplug/replug to refresh).
- Mac: Apple menu → System Settings → Sound → Input and confirm the mic is listed.
- Set the mic as the input device in the app (Discord/OBS/Zoom all have separate input selectors).
- Windows: Settings → System → Sound → Input and raise input volume. Then check Privacy & security → Microphone (allow apps).
- If the mic works in one app but not another: disable Exclusive Mode (Windows: Sound Control Panel → Recording → Properties → Advanced).
- Test quickly in Windows “Voice Recorder” or macOS “Voice Memos” to isolate app vs system issues.
- Tap the top once and look for a visible status change (LED/RGB or app input meter).
- Gently wipe the top surface (dry cloth) to remove oils/dust that can affect touch sensors.
- Unplug the mic for 10 seconds and reconnect to reset the touch/mute state.
- Also check the app mute (Discord/Zoom) and OS mute toggles—these can override the mic’s own mute.
- Clipping (harsh distortion): lower mic gain and/or lower input level in Windows/macOS/app.
- Keep a consistent distance (typically 10–20 cm) and use a pop filter/windscreen if possible.
- Match the mic’s sample rate across OS + app (common stable setting: 48 kHz). Mismatched rates can cause artifacts.
- Avoid plugging into noisy front-panel USB ports; try a rear motherboard port.
- Move the mic away from fans/PC exhaust and keep it off the same surface as a loud keyboard (use a stand/arm if possible).
- Lower gain and move closer to the mic (this improves voice-to-noise ratio).
- Enable noise suppression/echo cancellation in your app (Discord/Zoom/Teams) if needed.
- Headphones recommended to avoid speaker echo/feedback.
- Confirm headphones are fully seated (try another headset/cable).
- Check the mic’s monitoring/volume control (if present) and raise it gradually.
- Windows: ensure the playback device is set correctly (your mic headphone output may appear as an audio device).
- Move the mic to a different USB controller (try rear ports vs front ports).
- Avoid USB hubs and shared dongles; plug the mic directly into the PC.
- Close heavy background USB/audio software temporarily (RGB suites, virtual audio cables) and retest.
- If it only happens in one app, try lowering the app’s audio processing settings (noise suppression can increase CPU load).
Need more help? Visit qpad.com/contact-us.