QPAD Support
Mice • Troubleshooting • Quick fixes
- Reconnect the USB-C cable firmly into the front port of the mouse, then plug into a direct motherboard USB port (avoid unpowered hubs).
- If you’re using a tri-mode model (Mark Model 1 / 3 / 5), set the bottom switch to OFF for wired use.
- Try a different USB port and test on another computer to rule out OS/driver conflicts.
- Plug the 2.4G dongle / 4K receiver into your PC and set the mouse switch to 2.4G. A green indicator should light for ~10 seconds (factory default is paired).
- Move the receiver closer (front USB port) and keep it away from Wi-Fi routers/other dongles to reduce interference.
- If it still drops out, try another USB port and remove other high-bandwidth USB devices temporarily.
- Set the bottom switch to BT. The blue indicator turns on.
- Start pairing by pressing Left + Middle (wheel click) + Right at the same time for 3 seconds until the blue indicator flashes quickly.
- On your computer, open Bluetooth settings and select the QPAD mouse to complete pairing.
- For gaming/lowest latency: use 2.4G. Bluetooth runs at a lower default polling rate than 2.4G.
- On Mark Model 1/3/5, the DPI button is on the underside. Make sure it isn’t being pressed during handling.
- Default DPI steps and LED colors: 400 (Green), 800 (Blue), 1600 (Red – Default), 3200 (Cyan), 16000 (White).
- If you use the software, you can increase max sensitivity (up to 26,000 DPI) and customize DPI steps.
- Download software: qpad.com/software (Mark Model 1 / 3 / 5 manuals).
- Use 2.4G for the best performance. (Default polling is 1KHz on 2.4G; Bluetooth is 125Hz.)
- Plug the dongle/receiver into a closer USB port and avoid unpowered hubs.
- Close background utilities that hook input devices (macro tools, RGB suites) and retest.
- If tracking feels inconsistent, clean the sensor and use a quality mousepad surface.
- Low battery: indicator flashes red = time to charge.
- Charging: orange LED flashes while charging, and turns off when fully charged.
- Sleep behavior (manual): ~5 seconds to Sleep (move to wake), ~20 seconds to Deep Sleep (move to wake).
- If wake feels delayed, use 2.4G mode and keep the receiver close.
- Press the receiver’s Screen ON/OFF button (listed in the manual package overview).
- Unplug/replug the receiver and try a different USB port (preferably front/closer to the mouse).
- Confirm the mouse is set to 2.4G mode (the receiver displays Polling Rate / DPI / Battery when connected).
- Blow out dust around buttons and the scroll wheel using compressed air (avoid liquids).
- Test wired vs wireless to rule out connection issues.
- If you’ve remapped buttons in software, revert to default and test again.
- Still failing? Contact support with your model name (Mark Model 1 / 3 / 5) and a short description of the issue.
Need more help? Visit qpad.com/contact-us.