QPAD Support
Keyboards • Troubleshooting • Quick fixes
- Try a direct motherboard USB port (avoid unpowered hubs). Re-seat the detachable USB-C cable if your model supports it.
- LOOP TKL: set the tri-mode switch to OFF for wired use (USB cable required in OFF), or to 2.4G/BT for wireless.
- Reset the keyboard: hold FN + ESC until the backlight flashes 3 times. (Timing varies by model: LOOP 65/LOOP TKL typically ~3s; FLUX 65 uses a longer hold.)
- Test on another PC if possible to rule out OS/driver conflicts.
- 2.4G mode: set the switch to 2.4G, plug in the 2.4G dongle, then hold the FN + 2.4G pairing key shown in the manual for ~3s (the key’s backlight flashes during pairing).
- Bluetooth mode: set the switch to BT. Hold FN + 1 (BT1), FN + 2 (BT2), or FN + 3 (BT3) for ~3s to pair to that slot.
- Clear paired Bluetooth devices (BT mode only): hold FN + Ins or FN + Esc for ~3s to reset Bluetooth pairing, then pair again.
- Move the dongle closer (front USB port) and reduce nearby wireless interference (Wi-Fi routers, other dongles, etc.).
- FLUX 65: switch system mode with FN + O = Windows, FN + P = Mac.
- LOOP 65: switch system mode with FN + U = Windows, FN + I = Mac.
- LOOP TKL: use the physical WIN / MAC switch (shown in the manual) if your unit has it.
- If keys still feel “swapped”, confirm your OS keyboard layout (e.g., ISO-UK vs ISO-Nordic) matches your model.
- Quick reset: hold FN + ESC until LEDs flash 3 times, then test again.
- FLUX 65: FN + Enter cycles backlight modes; FN + Right Shift switches color (per manual shortcut table).
- LOOP 65: FN + Enter changes backlight mode; use the manual’s RGB shortcuts for brightness/speed/color control.
- LOOP TKL lightbar: slide the touch lightbar to adjust overall keyboard brightness. If it flashes red, charge the keyboard.
- LOOP TKL dials: Dial 1 controls backlight speed and pressing it changes backlight mode; Dial 2 controls volume and pressing mutes.
- Win Lock: toggle with FN + WIN (supported on FLUX 65 / LOOP 65 / LOOP TKL per manuals).
- LOOP TKL: some functions (like clearing paired BT devices) only work when the switch is set to BT.
- If media keys/shortcuts behave oddly, confirm you’re in the correct Windows/Mac mode (see the “Wrong layout” card).
- Still stuck? Do a FN + ESC reset and retest shortcuts.
- Download the correct software for your model from qpad.com/software (LOOP series manuals) or qpadgaming.com/software (FLUX manual).
- Close other keyboard/macro/RGB software while testing (they can conflict).
- After making changes, look for an Apply / Save action in the app (some lighting modes are stored with “memory” per manual behavior).
- If settings won’t stick: do a FN + ESC reset, then reapply your settings.
- Unplug the keyboard. Remove the keycap, then use the included 2-in-1 switch/keycap puller (listed in package contents) to remove the switch.
- Inspect the switch pins (straighten carefully if bent) and reinsert the switch evenly until fully seated.
- Swap in another compatible switch (if available) to confirm whether it’s the switch or the socket.
- If the key still fails: perform a FN + ESC reset and test again before contacting support.
Need more help? Visit qpad.com/contact-us.