Question 1

Keys not registering or inconsistent actuation

Accepted Answer

• Reconnect the detachable USB-C cable or try another USB port. • Clean around affected keys and ensure nothing obstructs switch travel. • In Qontrol, set firmer per-key actuation (FLUX 65). • Disable/retune Rapid Trigger if keys feel too sensitive (FLUX 65). • Update firmware and test in a key tester.

Question 2

Unresponsive or stuck switches (hot-swap models)

Accepted Answer

• Power off and remove the switch with the puller. • Check both pins are straight; reinsert fully and evenly. • Test with another MX-compatible switch to verify the socket. • Update firmware; reset key mapping in Qontrol if needed.

Question 3

Connection or wireless pairing issues (Loop TKL)

Accepted Answer

• Select the correct mode: USB-C, 2.4 GHz (dongle), or Bluetooth (up to 3 devices). • Charge fully; power-save modes can reduce responsiveness. • Re-pair Bluetooth or replug the 2.4 GHz receiver; try a closer USB port. • Minimize interference from other wireless devices.

Question 4

High latency or unstable polling rate (1K / 8K)

Accepted Answer

• In Qontrol, set your target polling rate (up to 8K on FLUX 65 / LOOP 65). • Use a direct motherboard USB port; avoid unpowered hubs. • Close background apps that may cap USB bandwidth/CPU time. • Drop to 1K to verify stability, then retest higher rates.

Question 5

RGB lighting malfunctions

Accepted Answer

• Toggle RGB with onboard shortcuts or manage effects in Qontrol. • Cycle presets to check if the issue is effect-specific. • Verify the USB-C cable/port provide stable power. • Update firmware; reset the lighting profile and reapply.

Question 6

Profiles, macros, or onboard memory not saving

Accepted Answer

• In Qontrol, click “Apply/Save to Device.” • Run Qontrol with sufficient permissions; close conflicting macro tools. • Delete unused profiles to free a slot and try again. • Factory reset the keyboard and reimport your profile.

Question 7

Acoustic feel or typing sound (gasket-mount models)

Accepted Answer

• Tighten case screws evenly to maintain gasket compression. • Ensure foam layers sit flat between plate and PCB. • Try different keycaps (PBT vs. ABS) to adjust tone/feel. • On FLUX 65, confirm silicone dampening is intact for quieter keystrokes.