Mark Model 1 Gaming Mouse Support

Flux Model 5 Magnetic Hall Effect 65

Mouse Cursor Lagging or Stuttering

Check the Surface: Ensure you’re using a smooth, consistent surface like a mouse pad. Some surfaces can interfere with the sensor tracking.
Clean the Sensor: Dust and dirt can block the sensor. Flip the mouse over and gently clean the sensor area with a soft cloth.
Update Mouse Drivers:
- Open Device Manager on your computer.
- Expand the Mice and other pointing devices section.
- Right-click on your mouse and select Update Driver.
Adjust Mouse DPI Settings: If your mouse has DPI buttons, try lowering or increasing the DPI to adjust the sensitivity.

Test USB Port: Plug the mouse into another USB port to ensure it’s not a port issue.

Mouse Buttons Not Registering Clicks

Check for Debris:
- Inspect the buttons for any debris lodged around them.
- Clean the buttons with a cotton swab or compressed air.
Test on Another PC: Plug the mouse into another computer to rule out software or OS issues.
Reassign Buttons in Mouse Software:
- Open your mouse software (e.g., Logitech G Hub, Razer Synapse).
- Navigate to the Button Assignment section.
- Check if the button functions are correctly mapped and reassign them if necessary.
Update Mouse Firmware:
- Open the mouse’s companion software.
- Look for a Firmware Update option and follow the on-screen instructions.

Hardware Reset: If all else fails, perform a reset if your mouse supports it by holding down specific buttons (check the user manual for reset instructions)

Double-Clicking Instead of Single Clicking

Check Mouse Settings:
- Go to Control Panel > Mouse > Buttons tab.
- Check the Double-click speed setting. If it’s too low, increase it.
Update Mouse Firmware: Many double-click issues are resolved with firmware updates. Check your mouse software for an available update.
Clean Mouse Buttons: Debris may be causing the button to trigger multiple clicks. Clean around the button with a compressed air canister.
Disable Double Click Assist in Software: If your mouse software has a double-click assist feature, disable it in settings.

Check for Mechanical Issues: If the problem persists, it might be a hardware issue. Contact the manufacturer for repairs or consider replacing the mouse.

Mouse Not Detected by the Computer

Reconnect the Mouse:
- Unplug the mouse from the USB port and wait a few seconds before plugging it back in.
- If using a wireless mouse, ensure it is properly paired and the battery is charged.
Try Another USB Port: Plug the mouse into a different USB port to rule out port issues.
Update USB Drivers:
- Open Device Manager.
- Expand the Universal Serial Bus controllers section.
- Right-click on USB Root Hub and select Update Driver.
Check Mouse Power: If it’s a wireless mouse, ensure that the battery is charged or replace it with fresh batteries.

Test on Another Device: Plug the mouse into another computer to check if the issue persists.

Mouse Sensitivity is Inconsistent During Gameplay

Check DPI Settings:
- Ensure you’re using the correct DPI for your gaming needs. Most gaming mice have DPI switches; try adjusting them to see if it resolves the issue.
Disable Mouse Acceleration:
- Open Control Panel > Mouse > Pointer Options tab.
- Uncheck the box labeled Enhance Pointer Precision to disable mouse acceleration.
Adjust Polling Rate:
- Open your mouse’s software (e.g., SteelSeries Engine, Corsair iCUE).
- Look for Polling Rate settings and ensure it’s set to a high value (500Hz or 1000Hz).
Update Graphics Drivers: Sometimes, inconsistent sensitivity can be caused by outdated graphics drivers. Update them via the Device Manager.

Clean the Mouse Pad: Dirt or debris on your mouse pad can affect sensor performance. Clean it regularly with a damp cloth and ensure it’s smooth and debris-free.

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