SUPPORT

FOR F.A.Q. AND DRIVER DOWNLOADS, VISIT THE PRODUCT PAGES


FOR SUPPORT OR RMA

Contact support via mail: support@qpad.com or use the form to the right.


Purchasing, order and shipping

 

Q: How long does the delivery take when ordering from the QPAD web shop?

A: We ship all of our parcels from Sweden, using either Postal Service or UPS. Delivery time varies from country to country, but for European customers the normal delivery time is about 5-7 work days while deliveries to the rest of the world usually are around 10-14 work days.
You will receive a confirmation e-mail when your product is in transit to you.

Q: Will I receive a tracking number for my order via the QPAD web shop?
A: You will receive a tracking number for all shipments containing electronic products, i.e. mice, headsets and keyboards. Mouse pads are sent in bubble envelopes using Postal Service, this service does not have a tracking number.

Q: When using the tracking number I received after placing my order at the QPAD web shop the information given to me is “unsuccessful delivery” or “delivery failed”.
A: Please try contacting your local Postal Service and provide them with the tracking number. The Swedish Postal Service hands all parcels over to their counterpart in your country, and the easiest way to resolve these issues is to contact your local service directly.

Q: Can I cancel or change the content of my order which I placed at the QPAD web shop?
A: Contact QPAD Support as soon as possible, if the parcel is in transit to you we cannot recall it.

Q: I have received my product from the QPAD web shop and wish to cancel the purchase.
A: You are entitled to cancel your purchase within 14 days from the day when you received your order. The product(s) should be returned to QPAD in unopened packaging and you will receive your refund as soon as we have received the product(s).

Q: My QPAD-product is not working properly. I wish to return it according to the warranty.
A: Please contact QPAD Support to see if we can resolve the issue without shipping it back. If this is not the case, and if you bought it via the QPAD web shop, then QPAD will cover your freight costs and ship you a new replacement product. If you bought your product from a reseller, please contact them to receive information on how to proceed.


Terms and conditions

 

Time

Our office hours are 9am to 5pm (CET time) Monday to Friday, excluding Swedish Bank Holidays. If you make an order via the QPAD web shop over the weekend or Bank Holiday, it will be processed within two work days. You can email at any time.

 

Shopping and payment

To make a purchase, click on any items that you wish to buy and add them to the PayPal shopping cart. After you have finished your selection, click on "Checkout" and you will be asked to verify the order and log in to your PayPal account. You will receive an e-mail confirming receipt of your order from PayPal.
Payment must be made in full via PayPal before any order will be processed. All payments will be made in Euro. Your card issuer will convert the payment to your local currency if appropriate. The rate quoted may not be the exchange rate used by your card issuer. QPAD will not be responsible for any differences between the exchange rate of the calculator and that of your card issuer.

 

Delivery

Delivery times are governed by our couriers, and are approximate.

It is your responsibility to ensure that the delivery address and contact details are correct and that there will be someone available to accept delivery. Failure to do so may result in the order being returned to us and an additional postage charge will be incurred. Your telephone number may be given to our couriers to assist with the delivery.

QPAD accepts no responsibility if your delivery is delayed as a result of anything outside of our control e.g. flood, fire, other acts Of God, war or industrial action.
You are responsible for all import duties, taxes and other local charges levied in the country of delivery. QPAD cannot be held responsible for the actions of Customs who may open or inspect any package. We therefore recommend that you check with your local import authorities before placing your order to avoid possible upset. It is your responsibility to ensure you only order goods which are permitted to enter your country. QPAD will not be responsible for any items impounded by customs and no refund will be given for any such items.

 

Returns

If you make a mistake whilst ordering we would be unable to offer a refund on any returns or postage whilst the parcel is in transit. If the mistake is ours, then we will of course refund the cost and shipping or the items concerned. If your parcel is returned to us with an attempted delivery, or due to you providing incorrect address details, we will have to re-charge you the shipping costs, or alternatively refund the goods only.

In the unlikely event of an item arriving damaged, please contact us within 24 hours. We may request photographic evidence via email. We may either refund the monies paid for the item or we may decide to claim from our courier, in which case a full refund of the item will be given once we have successfully received compensation from the courier.

 

General

We reserve the right to amend any part of our website or the Terms and Conditions at any time. Your continued use of the site will constitute acceptance of any such changes. Links appearing on this site lead to other websites. We are not responsible for the content, accuracy or function of these other sites.

CONTACT SUPPORT




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